LAST UPDATED: January 27, 2020
iDeals group of companies includes iDeals Solutions Group Limited, iDeals Solutions Group, iDeals Solutions Operations Limited, iDeals Do Brasil Servicos De Informacao Ltda, iDeals Solutions Group Limited, iDeals Business Technology Solutions (Shanghai) Co., Ltd. and their affiliates (“iDeals”, “we” or “us”) who are committed to respecting your data privacy and keeping your information secure and confidential.
Personal Information provided by you: visitors of the Site should fill in contact details form to be contacted by iDeals. For this, iDeals will ask you to supply us with certain information about yourself by filling out and submitting an online form. iDeals may ask you to voluntarily supply us with certain information about yourself by filling out and submitting an online form for marketing purposes as well.
To become a registered user you will have to create a Personal Account. Its creation implies providing the mandatory and additional information.
1. Mandatory information is:
• Your name (first name and last name),
• E-mail address,
• Home/work/mobile telephone number,
2. Additional information is:
• Your company,
Information that we obtain or collect automatically from your use of the Site: We may automatically collect certain information from your use of the Site, such as your country, city, user agent and IP address.
• Your browser type, language, plug-ins, Internet domain, type of device and operating system;
• Your Internet Protocol (IP) address;
• Your timezone;
• Your device screen resolution;
• The website(s) you visited before visiting the Site and the website(s) you visited after visiting the Site;
• Unique identifiers, including mobile device identification numbers, that may help detect the • physical location of such devices;
• Data related to your interactions with content on the Site, such as use patterns and the type of content viewed or favorited in the Site.
In addition, by using our Site, network information may be transmitted back to us. It helps us to determine how users are interacting with our Site, improve our Site, and correct any problems that may occur.
We collect your location based information such as country, region, city for the purpose of optimizing your connection to our data center. We will only share this information with our data center provider for the sole purpose of providing our service to you.
USE OF PERSONAL INFORMATION
iDeals uses your Personal Information to:
• operate and improve the Site;
• customize your experience on the Site;
• enforce terms and conditions / user’s agreement;
• keep you up to date on the latest events;
• provide support and assistance with our Site,;
• provide information related to the use of the Site;
• marketing purposes;
• for any other purposes disclosed to you at the time we collect your Personal Information.
PROCESSING AND SHARING YOUR PERSONAL INFORMATION
By accessing or using the Site, or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S., China, Brazil and other countries and territories, which may have privacy laws different from your country of residence. Please note that some of the recipients of your Personal Information referenced above may be based in countries outside of the European Union whose laws may not provide the same level of data protection. In such cases, we will ensure that there are adequate safeguards in place to protect your Personal Information that comply with our legal obligations. If the recipient is not a member of the iDeals group of companies, the adequate safeguard might be provided by signing a data transfer agreement with the recipient based on standard contractual clauses approved by the European Commission for transfers of personal data to third countries.
We may also share Personal Information with third parties including as follows:
• Vendors, Consultants and Other Service Providers: We may share your Personal Information with Hubspot and Google Analytics who are working on our behalf and require access to your Personal Information to carry out their work, such as to process billing, provide customer support, etc. These service providers are authorized to use your Personal Information only as necessary to provide services to iDeals.
• Compliance with Laws: We may disclose your Personal Information to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and terms and conditions / user’s agreement, (c) to protect the security or integrity of the Site, (d) to protect iDeals, our customers or the public from harm or illegal activities, (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
• Aggregated or Anonymized Data: We may also share aggregated or anonymized information with third parties that do not directly identify you.
SECURITY OF INFORMATION
Personal Information you provide to us is protected by the password you create when registering to use the Site. Please understand that you can help prevent the unauthorized disclosure of information by choosing and protecting your password appropriately. You can also help prevent unauthorized disclosure by not sharing your password and preventing others from using your computer or mobile device.
We have implemented reasonable administrative, technical and physical security measures to protect your personal information against unauthorized access, destruction or alteration. For example:
• SSL encryption (https) everywhere where we deal with Personal Information.
• Databases encryption;
• Hosting data on physically secure servers that are also protected by firewalls.
We use commercially reasonable security procedures to protect all collected Personal Information. Please understand that no security system is perfect and, as such, we do not guarantee the security of the Site, or that your Personal Information won’t be intercepted while being transmitted to us. If we learn of a security systems breach, then we may either post a notice, or attempt to notify you by email. We will take reasonable steps to remedy the breach.
DATA SUBJECT RIGHTS
You have certain rights with respect to your Personal Information as set forth below. Please note that in some circumstances, we may not be able to fully comply with your requests. We may ask you to provide us with additional information in connection with your request. If we need to verify your identity or the nature of your request, we may ask you to provide more details regarding your Personal Information. In such situations, however, we will still respond to let you know of our decision.
• Access: You can request to receive a copy of the Personal Information we hold about you.
• Rectification: If you believe that any Personal Information we are holding about you is incorrect or incomplete, you can request that we correct or supplement it. You can also correct some of this information directly from your service account. Please contact us as soon as possible upon noticing any such inaccuracy or incompleteness.
• Objection: You can contact us to inform that you object to the collection or use of your Personal Information for certain purposes.
• Erasure: You can request that we erase some or all of your Personal Information from our systems.
• Restriction of Processing: You can ask us to restrict further processing of your Personal Information.
• Portability: You have the right to ask for a copy of your Personal Information in a machine-readable format. You can also request that we transmit the data to another entity where technically feasible.
• Withdrawal of Consent: If we are processing your Personal Information based on your consent (as indicated at the time of such data collection), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have then to provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Information, if such use or disclosure is necessary to enable you to utilize some or all of our services.
• Right to File Complaint: You have the right to lodge a complaint about our practices with respect to your Personal Information with the supervisory authority of your country or EU Member State.
CALIFORNIA PRIVACY RIGHTS
The California Consumer Privacy Act (“CCPA”) provides consumers with specific rights regarding their Personal Information. You have the right to request that businesses subject to the CCPA (which may include our affiliates and/or third parties for marketing purposes) disclose certain information to you about their collection and use of your Personal Information over the past 12 months. In addition, you have the right to ask such businesses to delete Personal Information collected from you, subject to certain exceptions. If the business sells Personal Information, you have a right to opt-out of that sale. Finally, a business cannot discriminate against you for exercising a CCPA right.
When offering services to its customers, iDeals acts as a “service provider” under the CCPA and our receipt and collection of any consumer Personal Information is completed in order for us to provide the Service. Please direct any requests for access or deletion of your Personal Information under the CCPA using the information set forth in the “Contact Us” section below.
Consistent with California law, if you choose to exercise your applicable CCPA rights, we won’t charge you different prices or provide you a different quality of services. If we ever offer a financial incentive that is contingent upon you providing your Personal Information, we will not do so unless the benefits to you are reasonably related to the value of the Personal Information that you provide to us.
ACCESS BY MINORS
RIGHT TO COMPLAIN
If you are unhappy with the way we have handled your personal data or any privacy query or request that you have raised with us, you have a right to complain to respective Data Protection Authority (“DPA”) in your jurisdiction. If you would like to be directed to the appropriate DPA, please contact us using the information set forth in the “Contact Us” section below.
If you have any inquiries or complaints, you may contact us:
• by email: firstname.lastname@example.org
• in writing:
– iDeals Solutions Operations Limited – The Hub, Suite E303, Triq Sant Andrija, San Gwann, SGN 1612, Malta;
– iDeals Solutions Group Limited – Albert Buildings, 49 Queen Victoria Street, London EC4N 4SA, the United Kingdom;
– iDeals Solutions Group – 14 Wall street, 20th floor, New York, NY 10005, USA;
– iDeals Do Brasil Servicos De Informacao Ltda – Avenida Paulista, 1765 – Sala 727 andar – São Paulo, SP – CEP: 01311-930, Brasil;
– iDeals Solutions Group Limited – Unit 1521, 15/F., Star House, 3 Salisbury Road, Tsimshatsui, Kowloon, Hong Kong;
– iDeals Business Technology Solutions (Shanghai) Co., Ltd. – Zone A, Floor 2, No. 1220, Pudong Avenue, Pilot Free Trade Zone, Shanghai, China;
– iDeals Solutions APAC PTY LTD – 118 GOLD COAST HIGHWAY, PALM BEACH QLD, 4221.